Hampton Inn & Suites Springfield-Southwest

Emily Hoger 3 months ago

Everything in the room felt damp and there was mold covering the bathroom ceiling. They are likely not running the A/C when the rooms aren't occupied, and the humidity isn't able to be cleared out properly. Breakfast was really nice, pool was nice but could be cleaner. Overall a nice hotel but needs to be cleaner and better managed.

David Meek 3 months ago

My family and I stayed here, and this is probably the worst Hampton Inn I have ever experienced. The room did not feel clean upon arrival and appeared poorly maintained. There were visible stains and discoloration on the walls, cracking and water-stained areas on the ceiling, and rust stains in the bathtub. These are not the standards I expect from a Hampton Inn. What made the experience even more frustrating was the check-in process. We arrived after the posted check-in time, yet our room was still not ready. We were initially told it would be about 10 minutes, but we ended up waiting well over an hour. Each time we checked back with the front desk, we were told another 10–15 minutes, only for the delay to continue. During our stay, we requested towels multiple times, but were told they were severely short-staffed in housekeeping and there was little they could do to help. The front desk staff were hit or miss when it came to customer service. The one bright spot was a gentleman with red hair and a beard, who was consistently friendly, professional, and helpful. Unfortunately, the overall experience was very disappointing. Between the long wait for a room after check-in time,

Jennifer Rames 4 months ago

I travel extensively for work and stay at Hilton properties multiple times per month. Unfortunately, this was one of the worst hotel experiences I have had in years. The room and overall property felt visibly dirty and poorly maintained. I found ants in my room and later observed staff walking around spraying consumer grade bug spray in common areas rather than what appeared to be professional pest management. At no point during a hotel stay should a guest have to worry about bugs crawling into their belongings. What disappointed me even more was the complete lack of follow through afterward. After providing direct feedback during my stay, I was told management would be contacted, points would be added to my account, and that a manager would personally follow up with me. None of those things happened. I understand that no property is perfect, and I generally extend a great deal of grace as someone who travels constantly. However, cleanliness, accountability, and communication matter. This experience fell far below the standard I have come to expect from Hilton.

Elise Jessop 6 months ago

This is a great hotel. They are very functional while still looking nice. There hide-a-bed is seriously the best one I have ever been on. There staff is also amazing and very willing to help. The pool is also really nice, its really big and its not freezing! There breakfast buffet was so good! They really had something good for everyone. My one complaint is that the shower didn't get very hot, but otherwise I think this is one of the best hotels I've been in!